Frequently Asked Questions
Everything you need to know about our evidence-based memory courses, Fallows platform, and how we help professionals retain critical knowledge.
How does Backgate Recall Labs differ from traditional spaced repetition apps?
Our courses are built exclusively for high-stakes professional domains. Each module uses calibrated recall intervals based on peer-reviewed cognitive research and incorporates real case studies instead of generic flashcards.
What are Fallows and how do they work?
Fallows are intelligent follow-up practice sessions that automatically adapt to your retention curve. They surface at optimal intervals and track mastery across hundreds of critical knowledge points.
Can I access the full catalog without a subscription?
Free browsing is available. Full course content, Fallows tracking and progress analytics require a paid plan. You can purchase individual courses or subscribe monthly or yearly.
How do I know if a course is right for my field?
Each course page lists the exact professional roles it serves, required prior knowledge, and sample learning objectives. We recommend starting with our free diagnostic quiz located in the Catalog.
What payment methods are supported for the Cart?
We accept all major credit cards, PayPal, and Apple Pay. Invoices are available upon request for institutional purchases of 5+ licenses.
How long does it take to see measurable retention improvements?
Most users report noticeable gains within 14–21 days when consistently using the recommended Fallows schedule. We provide weekly retention metrics inside your dashboard.
Are course materials downloadable for offline study?
Yes. Every course includes a downloadable PDF summary, audio walkthroughs, and Anki-compatible deck exports. Offline Fallows practice is available in the mobile app.
What kind of support is available if I encounter technical issues?
Email support is answered within one business day. Premium subscribers receive priority video call assistance and dedicated onboarding help for teams.
Can I share or gift courses to colleagues?
Course licenses can be transferred once. Use the Gift option in the Cart at checkout or contact support to transfer an existing license.